Terms and Conditions

1. Information

This website is owned by Luna Cookware GmbH in Düsseldorf/Germany. Luna Cookware GmbH is registered in Germany under the number 103/5744/3277 (HRB 92682) and has its registered office at Rochusstr. 47 in 40479 Düsseldorf, Germany.

You can contact us via e-mail at info@lunacookware.com or through our contact form.

2. Your personal information

We will use your personal information in accordance with our privacy statement.

3. Order

You must be at least 18 years of age.

1. The ordering procedure consists of 5 easy steps:  You select the desired products and put them in your shopping basket. If you are interested in an article from our website, follow these steps in order to place an order. After you have clicked the “Add to shopping cart” button and checked all of your order details (for example: colour, quantity, size, price, etc.), you can confirm your order with a simple click.
2. Fill in the customer’s form: if it is your first order, you must enter the following information: title, first name, surname, delivery address, e-mail address and telephone number.
3. Choose the payment method.
4. Accept the general terms and conditions by ticking the box on the summary page of your order.

3.1 When the order has been placed, you will receive a confirmation by e-mail.

The contract pertains exclusively to those specific goods mentioned in our confirmation e-mail of our acceptance of your order. Please read and check this information in this e-mail to make sure that they are correct. If the details in the confirmation e-mail are incorrect, or if you are not satisfied with the details in the e-mail, please contact us by e-mail at info@lunacookware.com.

3.2 The offer on our website is up-to-date and indicates what we currently have in stock. Placing a product in your shopping basket does not guarantee that the product in question is definitely for you. Another customer may still order the product, even if it is in your “shopping basket”, until you have completed the entire ordering process.

3.3 The contractual language is English.

3.4 Luna Cookware GmbH reserves the right to cancel or to not accept an order made on LunaCookware.com.

3.5 When we accept your order, we have a legal obligation to deliver goods that comply with these terms and conditions.

4. Prices and shipping costs

4.1 Information on this website regarding prices is subject to change without prior notification by us. Prices displayed at the time of the order are the applicable prices.

4.2 Errors could possibly occur and goods may be priced incorrectly, in which case we will not be obliged to deliver the goods (based on this incorrect price) or we won’t deliver the goods at all. We will (at our discretion) either cancel your order and refund the price, or we will make reasonable efforts to contact you and ask whether you want to proceed with the order or not (based on the correct price). If we are unable to contact you, or if you do not want to proceed with the order (based on the correct price), we will cancel your order and refund the price that you have already paid. When the correct price of the goods is less than our stated price, we can (at our discretion) continue with your order and credit the lower amount to the shipping costs.

4.3 Unless stated otherwise, all prices include VAT (if applicable), but exclude shipping costs. These costs will be notified separately before you place your order and will be confirmed by e-mail.

4.4 The customer with his domicile or registered office outside the European Union may be obliged to bear costs of duties, taxes, tariffs or fees that according to his local rules of law due to delivery of the purchases Luna Cookware products.

5. Availability and delivery

5.1 Information on this website regarding availability is subject to change without prior notification by us. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject to the actual availability at all times.

5.2 We ship our orders to addresses in Germany, The Netherlands, Belgium, France and Austria. We will deliver the goods that you have ordered to the address that you have provided us with for the delivery at the time when you placed your order on this site.

5.3 Delivery will occur based on the information on the product pages after your order has been accepted.

5.4 We will make reasonable efforts to deliver the goods on a specified date that we have agreed upon, or, if no date is specified, within 5 business days after the day on which we have accepted your order. In the event of unforeseen circumstances beyond our reasonable control (for example: adverse weather conditions, unpredictable delays due to traffic congestion, roadworks, diversions or mechanical malfunctions, in any case beyond our reasonable control) we may not be able to deliver the goods within these periods and we will not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. In case a delivery does not occur, we will make arrangements with you for an alternative delivery date. We will also not be responsible for any delay in delivery caused by the unavailability of someone to receive the delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered because you were not available.

5.5 Depending on a context in which it is used – business days are days of the week from Monday to Friday except public holidays within the territory on which the customer has his domicile or registered office in which deliveries of Luna Cookware products are realized.

6. Payment

The payment of goods must occur in accordance with the procedure that is described on the “Shipment” information page.

7. Right of withdrawal

7.1 You have the right to cancel this contract without giving any reason—within 14 days from the date of receiving the Luna Cookware products .

7.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the last good.

7.3 In order to exercise the right of withdrawal, you must inform us by means of an unambiguous declaration via e-mail (info@lunacookware.com) of your decision to withdraw from the agreement. You will be informed via e-mail about the further procedure. In order to comply with the withdrawal period, it suffices to send your notification regarding your exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation:

7.4 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.5 You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

7.6 You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.7 The right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons or the reasons of healthcare these products cannot be returned after opening the package.

7.8 When the original packaging is no longer usable, we request that you carefully pack the item in a package that is at least equivalent to the original packaging. In any event, do not write any text on the packaging and do not paste stickers or adhesive tape on the packaging (except for the return receipt that you have received by e-mail). We request you to pack the items that are to be returned in a box in order to prevent damage during transport. Please use sufficiently post stamped packages.

7.9 Luna Cookware reserves the right to refuse returned items or to reimburse only part of the purchase price. This could occur when the item is returned damaged. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8. Warranty

8.1 You can return the product to us without limitation of your right of withdrawal under Article 7, for example, if the product is not the product that you have ordered, it is damaged or defective, or it is the incorrect quantity that was delivered.

8.2 If goods are delivered with visible (transportation) damage, you must inform the carrier about this damage immediately—if possible—and contact us within 24 hours. If you have received a damaged product, we would like to hear about this as soon as possible; in such case, it is also important that the product does not get used. In this case, send a photo of the damage, including additional information, within 24 hours to info@lunacookware.com.

8.3 Once we have confirmed the defect or any other problem, we will:

• Take care of a full refund for each product that is not the product that was ordered ;
• Take care of a full refund for damaged or defective goods, if this is within a reasonable period after the sale, or ;
• At your choice, repair or replace the goods at our cost (including shipping costs), unless this is not possible or disproportionately. In this case, you will receive a refund of the amount already paid for these goods.

8.4 We will keep you informed about the refund within a reasonable period. We usually process the refund request as soon as possible and in any case no later than 14 days from the acceptance of the returned shipment of the damaged or defective products.

8.5 The scope of the Luna Cookware warranty is as follows:

• The warranty period of Luna Cookware products is 30 years.
• The Luna Cookware warranty covers defects caused by manufacturing defects. This can be, for example, broken welds or handles.
• Replacement of defective and/or scratched parts due to the misuse is not covered by the Luna Cookware warranty.
• Wear and tear due to use, damage caused by misuse and damage caused by your own fault are not eligible for the Luna Cookware warranty.
• Repair of loosened bottoms, perforations of the walls and damage caused by the use of corrosive/aggressive products are not covered by the Luna Cookware warranty. Valid proofs are: copy of invoice and copy of order form.
• If you no longer have proof of purchase and your cooking units can be repaired, your repair is no longer covered under the Luna Cookware warranty.

9. Property

Purchased products remain our property until they have been paid in full. As soon as the products have been delivered to you or a third party designated by you, you will bear the risk and you will be responsible accordingly.

10. Liability

Unless otherwise explicitly agreed below, the legislation regarding the liability for defects will apply. The abovementioned limitations and shortened periods are not applicable to claims arising from damage caused by ourselves, our legal representatives or agents:

• in case of damage to the body, life or health,
• in case of deliberate or gross negligence and in case of criminal intent,
• in case of a breach of the essential contractual obligations, whereby the fulfillment is indispensable for the proper execution of the agreement and on which the third party can normally rely on for the fulfillment of the agreement (the cardinal obligations),
• in the context of a given guarantee, insofar as it was agreed upon.

11. General

Should a provision of these General Terms and Conditions not be valid or admissible, it will not restrict the applicability of the other provisions. We can amend these General Terms and Condition over time or edit them otherwise without prior notification. Therefore, consult our website regularly in order to see which General Terms and Conditions are currently applicable.

12. Applicable Law

German law is applicable to these terms and conditions. Each agreement for the purchase of goods on this website and all disputes arising therefrom are also governed by German law.

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Disclaimer

The content of this site has been put together with great care and will be regularly updated. However, it cannot be excluded that some data is outdated, incomplete or incorrect. In case you detect incorrectness on our website or you notice differences between the site content and the written information, please contact us as soon as possible.

Our products are constantly evolving. This means that the items to be delivered could differ from the examples shown on the website. Changes to the price, material and type and typing errors are reserved and cannot be excluded.

Our site could contain hyperlinks to other sites. This doesn’t endorse an opinion or position with regard to the content of those sites.

We do not accept any responsibility for possible wrong or incomplete information, nor for the consequences of the use of this information.

We are not liable for losses due to interruptions of the site, for losses caused by technical errors or delays in the provision of information or products.